FAQs

Frequently asked questions

Shipping, Orders, Payments & Promotions

Do you offer free shipping?

When will my order ship?

Where will my order ship from and how long will it take for my order to arrive?

Do you offer local pickup?

Can I make changes to or cancel my order?

Do you accept WeChat Pay?

I just signed up, when do I receive my Discount Code?

Why cannot I apply my Discount Code?

Are the products on TokTok Beauty 100% authentic?

I have signed up in store, how to view my profile online?