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Frequently asked questions

Shipping, Orders, Payments & Promotions

Do you offer free shipping?

When will my order ship?

Where will my order ship from and how long will it take for my order to arrive?

Do you ship to Canada?

Do you offer local pickup?

Can I make changes to or cancel my order?

Do you accept WeChat Pay?

Why cannot I apply my Discount Code?

Are the products on TokTok Beauty 100% authentic?

I have signed up in store, how to view my profile online?

An item is missing from my package! Where is it?

I didn't receive a confirmation email.

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