FAQs

We most certainly do! Free standard shipping is applied to all domestic orders (within US) for all orders $75+. 

Please note, free shipping is applied after discount codes have been submitted; and your subtotal remains above $75.

Orders with standard shipping will usually be fulfilled and shipped the next 1-2 business days.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information enclosed. Please note that it may take up to 24-48 hours for your tracking information to update.

Please note due to COVID-19, orders may take longer to process than usual.

All orders are shipped from Milpitas, California. 

Orders with standard shipping usually take 1-3 business days(California and Arizona destinations) or 3-5 business days(other destinations) from the day it ships to arrive to its final destination. 

Please note due to COVID-19, shipments may take longer to reach their destinations.

Yes, we ship to our Canadian friends. We offer 6-10 business day shipping as our standard shipping option on all merchandise orders with a flat rate of $14.50. Please note overseas buyers are responsible for all import charges.

Please also note that TokTok Beauty does not have any control over these charges and cannot estimate the amount. Customs policies vary widely, so please contact your local customs office if you would like further details.

Free local pickup is available for San Fransico and Bay Area customers.

We at TokTok Beauty work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.

This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at customercare@toktokbeauty.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!  

Yes, we currently accept Visa, MasterCard, Discover, American Express, PayPal, as well as WeChat Pay, Alipay, and Union Pay. 

Discount codes can be applied to your order at Checkout. Once you hit 'Apply' your discount will be deducted from your cart total and you can continue on to payment method.

Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers. Some items are excluded from discount.

Glad you asked -- Absolutely! At TokTok Beauty, we take pride in bringing our customers only the highest quality of Asian beauty. We stand by this promise to do so with every product and this is at the heart of our company.

Every single product you see is first put through a rigorous test to guarantee their safety, efficacy and authenticity. This includes internal testing, working directly with each brand, never purchasing from third parties and ensuring all products go through the FDA approval process. 

It would be super easy! All you need to do is to sign up again with the same email address that you use when you are in store and set up a password. After successfully logging in, you will be able to pull out all the purchase history and points you earned in store!

We're so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. Please kindly check your inbox for any additional tracking information -- please note that the subject will be identical and may be condensed into one email thread. 

If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP. 

All TokTok Beauty policies are subject to change without advanced notice. 

Please check your Spam or Junk folder first. Also check for typos - you couldn't receive a confirmation email if you entered the wrong email. Please contact customercare@toktokbeauty.com for further assistance.