SHIPPING & RETURNS
What is your shipping policy?
TokTok Beauty offers 1-5 business day shipping as our standard shipping option on all merchandise orders within the USA:
- Free Standard Shipping on purchases with a subtotal of $65 and over, after any promotions and discounts are applied
- $6.95 Standard Shipping on purchases with a subtotal of less than $65, after any promotions and discounts are applied
International shipping
We ship all international orders via DHL. Your estimated international shipping cost will be shown in your cart.
If an international order is refused, the customer is responsible for the original shipping fee as well as the return shipping and any customs and duties costs involved in returning the order to TokTok Beauty.
Please Note: Depending on the country, customs clearance can take up to 30 days, even if there isn't an issue.
When will my order ship?
Orders are processed the same day during business hours and shipped the next business day.
Is there a sales tax charge on my order?
There is no sales tax charge unless the order is being shipped to California (CA).
How do I track my order?
You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any questions, please reach out to us at customercare@toktokbeauty.com
What is your return policy?
Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can return it to TokTok Beauty for a full refund within 30 days of the purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No return for opened or used items.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Only the items specified in the original return request and confirmed by TokTok Beauty will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
All sales are final. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Shipping fees are not eligible for refund.
You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product, you should mail your product to: 396 Barber Ln Milpitas, CA 95035
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@toktokbeauty.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@toktokbeauty.com and send your item to: 396 Barber Ln Milpitas, CA 95035.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Damage, Loss & Theft Packages
We highly recommend to buy "Shipping Protection" for your orders. It provides protection for shipments that are lost, broken, or stolen. Add "Shipping Protection" to your cart at checkout to enable protection. Otherwise, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you. We require that you select a secure delivery address and preferably one where someone is able to receive your package directly.
Wrong Address
If you have entered the wrong shipping address on your order the responsibility is with the customer to locate their package. Please note that if your items are being shipped back to us, you will be responsible for any re-shipping charges. If you do not wish to have the order re-shipped to you, you will be issued a refund less the initial shipment charge.
For further questions contact us at customercare@toktokbeauty.com.
Thank you!